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Privacy Policy

1. Introduction

Welcome to Top Trail Nepal. We respect your privacy and are committed to protecting the personal information you share with us when you use our website or services. This Privacy Policy explains how we collect, use, store, and protect your information, and your rights in relation to that information.

By using our website or booking with us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information you provide directly:

    • Name, address, postal code, contact number, email address.

    • A copy of your passport (or passport information) — required to arrange trekking / travel permits, booking, and identification.

    • Any other information you supply when you contact us (e.g. special requests, travel preferences, group details).

  • Usage Data and Technical Information:

    • Data collected automatically when you visit or interact with our website — such as IP address, browser type, pages viewed, date/time of access, duration of visit, referral source, device type.

    • Cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for purposes such as:

  • Processing and managing your travel bookings, treks, tours, permits, and travel documentation.

  • Communicating with you — sending booking confirmations, itineraries, travel updates, newsletters (if you opt in), customer support responses.

  • Improving our services, website, and user experience (e.g. analytics, website optimization).

  • Legal and regulatory compliance (e.g. identity verification, permit applications, record-keeping).

  • Marketing & promotional purposes — only if you’ve consented (e.g. sending newsletters, deals, updates).

4. Data Security and Storage

  • We store your personal information on secure servers.

  • Access to your personal data is restricted to authorized staff who require it to provide services or maintain records.

  • Sensitive payment information (e.g. credit card details) is not stored on our servers when you make an online payment; we use secure third-party payment processors.

  • We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.

5. Cookies and Tracking Technologies

  • We may use cookies and similar technologies to recognize returning visitors, monitor website usage, and enhance user experience.

  • These cookies help us understand which pages are visited, user behavior, and site performance.

  • If you prefer not to be tracked, you can disable cookies via your browser settings; however, some parts of the website (or booking function) may not work properly as a result.

6. Third-Party Links and Services

  • Our website may include links to other websites (e.g. affiliate partners, external travel resources, social media, third-party booking platforms).

  • Our Privacy Policy does not apply to those external websites. If you follow a link, we encourage you to read the privacy policy of the site you visit — we have no control over their data collection or practices.

  • We may use third-party services (e.g. analytics tools, email/newsletter services, payment gateways). These services may collect or process data. By using our website or services, you consent to such third-party processing, subject to their own privacy policies.

7. Retention and Deletion of Data

  • We retain your personal information only as long as necessary to fulfill the purposes for which it was collected (e.g. during your trip / booking, for record-keeping, legal compliance).

  • Once data is no longer needed (e.g. after your trip is completed and any obligations are satisfied), we will delete or anonymize your personal information, unless there is a legal requirement to retain it longer.

  • If you request deletion or updating of your personal data (and there is no legal or business reason to retain it), we will comply promptly.

8. Children’s Privacy

  • Our services are not directed toward children under 13 years old.

  • We do not knowingly collect personally identifiable information from children under the age of 13.

  • If we become aware that we have gathered information from a child under 13 without parental consent, we will take steps to promptly delete such information.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • The right to access the data we hold about you.

  • The right to correct or update your data.

  • The right to request deletion of your data (subject to accounting, legal, or record-keeping obligations).

  • The right to restrict or object to certain processing activities (e.g. marketing).

If you wish to exercise any of these rights, please contact us (see below).

10. Changes to This Privacy Policy

  • We may update this Privacy Policy occasionally, as our business practices or legal/regulatory obligations change.

  • When we update the policy, we will revise the “Last updated” date at the top.

  • Users are encouraged to review this page periodically. Continued use of our website / services after changes signifies acceptance of the revised policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, you can contact us at: